Help & Info

Shipping & Delivery

We ship orders Monday through Friday, operating on East Coast (EST) time, from 8:00 AM to 4:00 PM, excluding major U.S. holidays.

All orders include a standard 1‑day fulfillment window.
Orders placed after business hours begin processing the next business day.

We currently offer:

  • 3–4 Day Shipping — our standard and only shipping option at this time. Once your order leaves our facility, you’ll receive tracking information so you can follow its progress.

Returns & Refunds

Due to the sensitive and research‑grade nature of our products, we cannot accept returns under any circumstances. This policy ensures product integrity and safety for all customers.

However, this does not mean you’re left without support.

If Something Goes Wrong

If you experience:

  • A shipping issue
  • A fulfillment error
  • A damaged or incorrect order
  • Or you’re simply unsatisfied in any way

Contact us immediately.
We will review the situation and, when appropriate, issue refunds for shipping or fulfillment‑related problems.

Your satisfaction and trust matter to us, and we’re committed to resolving issues quickly and professionally.

If you have questions about an order, need clarification on policies, or require assistance with anything at all, reach out through our support channels. We’re always happy to help and aim to respond promptly during business hours.

FAQ

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We provide high‑quality, research‑grade peptides and related materials intended strictly for laboratory and scientific use. Our products are not for human consumption, medical use, or veterinary use.

 

 

We ship to:

  • All U.S. states
  • The U.S. Virgin Islands
  • Puerto Rico

We do not offer international shipping outside these locations.

Orders ship Monday through Friday, on East Coast (EST) time, from 8:00 AM to 4:00 PM, excluding major holidays.

Standard fulfillment time is 1 business day.
Orders placed after business hours begin processing the next business day.

We currently offer 3–4 day shipping as our standard method.
Tracking information is provided once your order has shipped.

Contact us immediately.
We will review the issue and work quickly to make it right.

Your satisfaction matters. If anything feels off — product condition, shipping, fulfillment, or overall experience — reach out right away so we can assist.